What happens when I place my order?
- Upon entering your name, address, and contact details and clicking the “Submit Your Order” button, your information is transmitted to us.
- Subsequently, we generate and send you a Tax invoice. This invoice contains comprehensive details about the product you are purchasing. This includes the estimated ex-factory date, shipping costs, and any chosen installation services if you’ve opted for our installer’s assistance. The payment methods are also outlined in the invoice.
- Once your payment is successfully made and we receive the payment, we send you an acknowledgment of your order in writing. At this point, your order is officially initiated and added to our production queue.
- You can rest assured that your order is now in the production line. From the extrusion of profiles to the assembly of your shutters, the entire process is conducted using Australian craftsmanship. These products are proudly created by skilled Australian hands, especially for Australian homes and buildings.
- As your order approaches completion, we will reach out to you to coordinate a suitable time for shipment or installation. This ensures that you have a hassle-free experience in receiving your order.
By following this streamlined process, you’re acquiring a high-quality Australian made product, crafted meticulously from the initial extrusion of profiles to the final assembly of your shutters.
We take pride in every step of this journey, and our aim is to deliver excellence in both product and service.
If you have any questions, please feel free to contact us on 02 4389 2475.